Support

Questions, bugs or ideas? Email candy66861@gmail.com. Please include your iPhone or iPad model, the iOS version and the app version (Settings › About). Please do not send client data unless we ask for it.

Frequently asked questions

Is ExtraSign Pro a subscription?

No. Pro is a one-time purchase that you keep forever, with Family Sharing. The free version includes 5 signed change orders in total (not per month). Signed change orders always stay viewable and shareable, even without Pro.

How do I restore my purchase?

Open Settings in ExtraSign and tap “Restore Purchases”, signed in with the Apple Account you used to buy Pro.

I need to change a signed change order.

Signed change orders are locked on purpose. Open it and tap “Create Revision”: you get Rev. 2 with the same content, edit it and have it signed again. The earlier version is kept.

Can the PDF be in my client’s language?

Yes. Choose the PDF language in the change order (under More) or set a preferred PDF language on the client. The app language is set in iOS Settings › Apps › ExtraSign › Language.

Is a signature in ExtraSign legally binding?

ExtraSign records what was agreed, who signed, when and where, and locks it with a fingerprint. Whether it is enough in a dispute depends on the law where you work and on your contract. It is not a certified e-signature service and does not verify identity. For large or complex changes, also sign a written agreement.

Why does a photo say “location not authorized” or “imported”?

Location is stored only if you allow it. Photos from your library keep the time and place from the photo itself when available and are labeled as imported, so nobody can mistake them for photos taken on site.

How do I back up or move to a new phone?

Version 1.0 has no cloud sync. Create a full backup file in Settings › Data, save it to Files or iCloud Drive, and restore it on the new device.

How do I turn off usage statistics?

In Settings, turn off “Share anonymous usage statistics”. See the privacy policy.